Privacy Policy

Last Updated: May 15, 2023

1. Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: Name, email address, phone number, postal address, and other similar identifiers when you book a tour or create an account.
• Payment Information: Credit card details, banking information, and billing address when you make a purchase.
• Communication Data: Information you provide when contacting us, including inquiries about our tours and services.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Travel Preferences: Information about your travel preferences, dietary requirements, medical conditions (if relevant to your tour), and special requests.
• Passport and Visa Information: When necessary for booking international travel to the Dominican Republic.

2. How We Collect Your Information

We collect information through:

• Direct interactions when you provide your details to us by filling in forms, creating an account, or corresponding with us.
• Automated technologies or interactions, including cookies and similar tracking technologies.
• Third parties or publicly available sources, such as business partners, subcontractors, advertising networks, analytics providers, and search information providers.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your tour bookings and requests.
• To manage your account and provide you with customer support.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To improve our website, products, services, marketing, and customer relationships.
• To comply with legal obligations and resolve any disputes.
• To send you promotional materials, newsletters, and other information we think may be of interest to you (with your consent where required by law).
• To ensure the security of our website and operations.

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel partners in the Dominican Republic necessary to fulfill your booking (hotels, transportation providers, tour guides, etc.).
• Government authorities when required by law or to protect our rights.
• Business partners with your consent or where permitted by law.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data.
• Regular security assessments and testing.
• Access controls and authentication procedures.
• Staff training on data protection and security practices.
• Secure network architecture and monitoring systems.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct inaccurate or complete incomplete information.
• Erasure: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information.
• Data Portability: The right to request the transfer of your personal information to another organization or directly to you.
• Objection: The right to object to the processing of your personal information.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.